Terms and privacy

Last updated November 13, 2026

Terms of sale

These terms apply when you order from Sidepaw ("we", "us"), a small independent business based in Charlotte, North Carolina, USA. By placing an order you agree to them.

Not affiliated with Anthropic

Sidepaw works with Claude Code but is independent. It is not affiliated with, endorsed by or sponsored by Anthropic. Claude and Claude Code are trademarks of Anthropic, PBC.

What you're buying

Each order is a custom digital product made to order from your photos and answers. Depending on the package, it includes:

• a 3D cartoon model of your pet, shared with you by link;
• a panel add-on for Claude Code that shows your pet beside your chats, with its mood following what Claude is doing;
• for the Team mascot package, one add-on your whole team can install.

Extras like additional moods, accessories or a second pet are described on the order page and quoted before you pay for them.

What you need

The animated panel needs Claude Code in the Claude desktop app, which you get from Anthropic under its own terms. We've tested it on Mac; on Windows, ask us before ordering. In Claude Code in a terminal, the panel shows your pet's mood as words only. Please check this before you order. We can't refund an order because the add-on doesn't run on a setup listed here as unsupported.

Prices and payment

Prices are in US dollars and shown on getsidepaw.com. Sales tax or VAT may be added at checkout depending on where you live. Checkout is handled by Stripe, and orders are sold through Link, Stripe's checkout service, which processes your payment, collects any tax and sends your receipt. We never see your full card details. The launch price applies to orders paid by the date shown on the site.

How an order works

• Photos and details. After paying, you fill in our order form and upload your pet's photos. We start once we have photos we can work from, and we'll ask if we need more.
• Preview. We send you still images of your pet before anything is final.
• Delivery. We aim to deliver within 5 business days of receiving usable photos (48 hours with Rush), by email, with an install link for the add-on and a link to your 3D model. If we're going to be late, we'll tell you.

Updates

The add-on relies on Claude Code's plugin system, which Anthropic may change. If an update to Claude Code stops your pet from working, email us and we'll do our best to update it. We can't promise it will work with every future version of Claude Code.

Changes and refunds

• Before we start modelling: cancel for a full refund. Just email us.
• After your preview: one round of changes is included. Further rounds are $25 each.
• After delivery: because every pet is made to order, we don't offer refunds once the add-on has been delivered. If something doesn't work, tell us and we'll fix it.

To ask for a refund or a change, email hello@getsidepaw.com with the email address you ordered with. Refunds go back to your original payment method. This doesn't affect any rights you have under the law where you live.

Using your pet

• Your photos stay yours. You tell us they're yours to share (or that you have permission), and you let us use them to make your pet.
• Your pet is for you. You can use your add-on and 3D model on your own computers, share screenshots and videos of them anywhere, and give them as a gift. Team mascot orders cover everyone on the team.
• What you can't do: resell the add-on or model, or sell copies of them.
• Our side: we keep the rights to the software and the techniques we use to make pets, and we can make other pets the same way. We only show your pet in our gallery or posts if you said we could on the order form.

Limits

We provide the add-on and model "as is". To the extent the law allows, we aren't liable for indirect losses, and our total liability for an order is limited to what you paid for it. These terms are governed by the laws of North Carolina, USA.

Privacy

What we collect

• From the order form: your name, email address, your answers about your pet, the photos and videos you upload, and, for gifts, the recipient's name, email and your message.
• From checkout: Stripe and Link handle your payment. We see your name, email, what you bought and your billing country, but not your full card details.
• From emails you send to hello@getsidepaw.com.

How we use it

Only to make, deliver, fix and update your pet, to contact you about your order, and to keep the records the law requires for sales. We don't sell your information or use it for advertising.

Who else handles it

• Google runs our order form, and your uploads are stored in our Google Drive. File uploads need you to sign in to Google.
• Stripe and Link process payments, tax and receipts.
• Cloudflare hosts this website and forwards email sent to hello@getsidepaw.com to our inbox.
• Google Fonts serves the fonts on this site, so your browser connects to Google when you visit.

We don't use our own cookies, analytics or ad trackers on this site.

The add-on

Your pet's add-on runs on your computer. To choose a mood, it only looks at which tool Claude is calling, whether Claude is thinking or answering, and whether the chat box has text in it. It doesn't read your files or your messages, and it doesn't send anything to us or anyone else.

How long we keep it, and your choices

We keep your photos and answers as long as we need them to make, fix or update your pet, plus the order records the law requires. Email us at any time to see what we hold, correct it, or delete your photos and details, and we'll do it.

Children

Sidepaw is meant for adults. If you're under 18, please ask a parent or guardian to order for you.

Changes

If we change these terms or this policy, we'll update the date at the top. Changes don't apply to orders you've already placed.

Contact

Sidepaw, Charlotte, North Carolina, USA · hello@getsidepaw.com